"The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard," Apple notes. MacBook and MacBook Pro owners dealing with issues - which include, per Apple, "letters or characters repeat unexpectedly," "letters or characters do not appear," and "key(s) feel 'sticky' or do not respond in a consistent manner" - should reach out to Apple or an authorized service provider to make an appointment. It's not clear how much of an impact all of this had on Apple's decision to launch a repair program. Just a couple weeks later, unhappy customers banded together to hit Apple with a class-action lawsuit over what the filing described as "defective" keyboards. (The investigation also noted that the 2017 model "is better, but not by much.") An AppleInsider investigation (Opens in a new tab) published in April 2018 noted that MacBook Pro keyboard failures were happening roughly twice as often as they were in older models. Sometimes, keys would stop working completely other times, too many characters would appear with each key press.
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